I Built an Open Source, Code-First Intercom Alternative
Mood
excited
Sentiment
positive
Category
startup_launch
Key topics
I think with AI, smaller teams will be handling bigger loads of customers.
Each product being different, each support should be as well, or at least adapted.
Support should expendable, living in your codebase, easily testable and changeable.
Code first means your LLMs can update, upgrade and help you with your support too.
It comes as a NPM package, lives in your React code and soon, even your AI agents tools will be centralised with the rest of your code.
Of course it comes with a beautiful dashboard from where you can talk with your visitors and monitor everything in real-time.
Curious to get your feedbacks on that?
Intercom Alternative: An open source, code-first Intercom alternative
Snapshot generated from the HN discussion
Discussion Activity
Light discussionFirst comment
19m
Peak period
3
Hour 1
Avg / period
3
Key moments
- 01Story posted
Nov 26, 2025 at 10:18 AM EST
10h ago
Step 01 - 02First comment
Nov 26, 2025 at 10:37 AM EST
19m after posting
Step 02 - 03Peak activity
3 comments in Hour 1
Hottest window of the conversation
Step 03 - 04Latest activity
Nov 26, 2025 at 10:45 AM EST
10h ago
Step 04
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