Salesforce no longer sells Slack directly in Hong Kong, Macau and Taiwan

Received email from Slack

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Hello,

As you may know, on July 24, 2019, Salesforce and Alibaba announced a strategic partnership, establishing Alibaba Cloud as the exclusive provider of Salesforce CRM to customers in mainland China, Hong Kong, Macau and Taiwan, as described in more detail here. In connection with this partnership, Slack (a Salesforce company) will not be renewing subscriptions in these regions. We’re contacting you because you’re an Admin of an impacted workspace.

You may maintain access to Slack by purchasing via Alibaba Cloud, a Salesforce reseller. You can do so with the steps listed below: - Navigate to the Contact form - Enter your organizational details and contact information - From the How can our sales team help you? dropdown, select I want to buy licenses or upgrade. - In the Anything else form, enter “Purchase Slack via Alibaba Cloud” - A member of our team will reach out and guide you through the next steps.

If you do not take action, we will suspend access to your Slack workspace, NAME_REMOVED, effective February 1, 2026. Your workspace and all associated data will be deleted within 90 days thereafter. If desired, workspace owners can perform an export of workspace data with the steps listed in our Help Center prior to February 1, 2026.

If your team would like to delete your workspace after exporting workspace data, the Primary Owner of your workspace can do so in the workspace settings. If you're not the person in this role, contact your Primary Owner for help.

Regards, The Team at Slack