Klarna says AI drive has helped halve staff numbers and boost pay

Boost pay for the median or mean?

I'm guessing the staffing losses are concentrated at the lowest paid end, which is why getting rid of them has seen average comp increase by 60%.

Didn't Klarna say they'd replaced all of their customer service reps with AI, and then had to backtrack and rehire them when the AI was doing a terrible job?

As this is their third flip flop on AI[0][1] I assume this is likely Klarna trying to distract from the fundamental issues in their model.[2]

0: https://www.businessinsider.com/klarna-ceo-sebastian-siemiat...

1: https://www.forbes.com/sites/quickerbettertech/2025/05/18/bu...

2: https://seekingalpha.com/article/4844344-klarna-and-affirm-t...

Hire an expensive AI Software engineer to replace 2-3 lower paid employees... that will reduce staff count and boost average pay, but is it better overall?

There’s really nothing in the article that speaks to savings due to “AI” per se, and the timeline really doesn’t work out. I suspect this is just another executive wanting to jump on claiming “we’re AI now!”

"had managed to increase revenues by 108%"

This sounds less than the consumer price inflation over the period.