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One of the big problems is how OpenAI is presenting itself to the general public. They don't advertise ChatGPT as a licensed therapist, but their messaging about potential issues looks a lot like the small print on cigarette cartons years ago. They don't want to put out any messaging that would meaningfully diminish the awe people have around these tools.
Most non-technical people I interact with have no understanding of how ChatGPT and tools like it work. They have no idea how skeptical to be of anything that comes out of it. They accept what it says much more readily than is healthy, and OpenAI doesn't really want to disturb that approach.
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