Have others had issues with UX Pilot's subscription and refund process?
SaaSconversational uisubscription
I recently signed up for UX Pilot and was automatically placed on an annual plan, rather than the monthly plan I intended. When I requested a refund, I’ve been waiting 20 days with only vague updates from support. Now they are proposing additional fees for an issue caused by their own default settings.
Synthesized Answer
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It sounds like UX Pilot may be using a dark pattern in their subscription process, which can be frustrating for users. Similar issues have been reported with other SaaS services that don't clearly disclose their billing practices or make it easy to cancel subscriptions. To avoid such pitfalls, it's essential to carefully review the terms and conditions before signing up. When dealing with a problematic subscription, users can try escalating their issue through social media or review platforms to get a faster response.
Key Takeaways
Carefully review terms and conditions before signing up
Be aware of dark patterns in subscription processes
Escalate issues through social media or review platforms
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