Ask HN: What in the world is going on at Supabase?

hey DANmode - supabase ceo here. similar to the sibling thread I want to make sure I know what happened here:

  1. someone created an website using supabase with email logins (and possibly edited the template / opt-out link)
  2. someone signed you up to that service - you received an email from that app 
  3. you sent us an email (to support@supabase.io or similar) to report abuse
  4. we emailed a few months later with the generic email you posted

First, I'm sorry you had a bad experience. we have been historically very on-top of our support emails, but this year the tickets have grown ~10x while our team can only grow ~2x. We have had to make short-term trade-offs (automations) which are sub-par so that we can catch up with the growth and primarily focus on the paying customers

I'm be the first to acknowledge that this is something we want to improve. Unfortunately that will take time and iterations - you are experiencing our support (i hope) at it's worst. We sent an email to the backlog of unanswered free-plan emails just to acknowledge and redirect them somewhere we can offer more support

For security/fraud, we have a slightly different process: https://supabase.com/.well-known/security.txt

This process is to ensure that we _don't_ miss emails, like we did with yours.

You post here is helpful for us to figure out the areas that we need to improve. Again, I'm sorry that we didn't give you a good impression the first time - all we can do is iterate based on feedback like yours. If you want to share more my email is in my profile

I mean, I was already doing that!

I'm not a client, no relationship with them.

let me follow up with the team to find out what happened here

...what's the AWS situation?

thanks for the tag lucasknight - i'll respond inline to OP about their email situation

> your current AWS situation

I think the assessment here is accurate:

https://x.com/theo/status/1979271205279666586

> Looked into this a bit. I don’t think “downtime” is a fair way to report on this. No existing databases are affected. Amazon is literally out of boxes in eu-west-2, so Supabase can’t provision NEW DBs in that one specific region

I want to own the fact that we can be multi-cloud, and that we can work with AWS on their capacity planning (note: this is not a typical request for an increase on a soft limit). We are working through both of these options. That said, the Reddit poster classifying this as days of downtime is not entirely fair, and it makes it harder to for us to over communicate with our community. Throughout this period we had days where there was free of capacity on AWS and we chose to leave the status up until we have finalized our conversations with AWS.

I also want to acknowledge that there is a broader AWS issue today in us-east-1 which affects us (and most other companies today) that is unrelated

https://news.ycombinator.com/item?id=45640838

Plenty "saw it". Really only needed one person to see it...

They claim that? Where?

It really depends what's being done with their services during the trial period by someone claiming to be example.com!

(I have no way to know what's possible, or what the spoof accounts are doing - I've never registered with them! Just trying to give a courtesy heads up so they can take a look at bad actors on their platform...)