How do small businesses handle phone calls?

Small businesses often use a mix of phone systems, including cell phones, landlines, and VoIP. VoIP is a popular choice due to its cost-effectiveness and flexibility. Many businesses use cloud-based VoIP services that offer features like call forwarding, voicemail transcription, and call recording. However, some businesses still rely on traditional landlines or cell phones, often due to specific industry requirements or personal preference. Common pain points include poor call quality, limited features, and high costs.