Ask HN: Anyone Know Anyone at Expedia?
I looked around online and the only support number goes to reps in the Philippines with the script for what to do when someone wants to change their booking. I tried to explain to them that I was wanting to report a web problem and they kept asking what booking I wanted to change. I don't blame them... they're paid to read of a particular script.
And the last couple of hours it pretty intermittent via Firefox, less intermittent on Chrome. Worse on desktop than mobile.
So if anyone knows anyone over at expedia, can you tell them that they may want to back out the last change they made to their reverse proxy.
No structured answers yet. Check the HN thread for discussion.
Since most of Expedia Group’s support is script-driven, it’s almost impossible to report a technical problem unless you know someone on their engineering team. The shifting behavior across browsers and devices also makes it look like a bad A/B test or traffic-split configuration.
It’s not great when a company that size lets something this visible slip into production. Hopefully someone from their engineering team notices this thread and rolls back the change.