Are others experiencing delayed responses from Cloudflare for P3 support tickets?
website managementsupportenterprise
The user has opened two P3 support tickets with Cloudflare (Case 01846144 and Case 01873472) and hasn't received any response. They have an enterprise account and are concerned about the lack of support.
Synthesized Answer
Based on 0 community responses
It's not uncommon for large companies like Cloudflare to prioritize high-severity tickets, such as P1, over lower-priority ones like P3. However, this doesn't necessarily mean that P3 tickets will be ignored indefinitely. To get a response, the user could try escalating their tickets or reaching out to their dedicated account manager, if they have one. Additionally, providing detailed and clear information in the initial ticket can help ensure that the issue is properly documented and addressed.
Key Takeaways
Escalate the ticket or reach out to the account manager
Provide detailed information in the initial ticket
Consider changing the priority to P1 if the issue is critical
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