Why Hotel-Room Cancellations Disappeared
Postedabout 2 months agoActiveabout 2 months ago
theatlantic.comOtherstory
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Hospitality IndustryCustomer ServiceTravel
Key topics
Hospitality Industry
Customer Service
Travel
The article discusses why hotel-room cancellations have become less of an issue, with commenters sharing their experiences and insights on the hospitality industry's customer service.
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- 01Story posted
Nov 13, 2025 at 8:17 PM EST
about 2 months ago
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Nov 13, 2025 at 8:18 PM EST
35s after posting
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Nov 13, 2025 at 11:53 PM EST
about 2 months ago
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This has not been my experience. Hotels, unlike airlines, are still quite hospitality-oriented. You can pick up a phone and talk to the person sitting at the front desk, and they will work with you (just don't call during check-in time). Hotels don't routinely overbook like airlines because then they have to pay for another hotel to house you.
Also when I book a hotel, I get multiple options for booking, some with no cancellation policy, some that can be cancelled before a week, and some that only have a day, being priced accordingly.