What Is Going on with Telnyx?
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I contacted their customer service. They explained that they require to re-KYC every account that has been inactive for 60 days. It is a rather short period, but more or less understandable for an enterprise-oriented provider. However, they declined to answer why they have choosen such an invasive KYC method, citing unspecified "security reasons".
Following my own research, I suppose it might be due to a certain FCC case[1], in which a scam caller used Telnyx services. It would explain why the KYC procedure is required in order to place calls, but does not explain it as a condition of logging in to the service.
I'd rather not upload my biometric data to who-knows-where, both because I find the whole recent AI-powered surveillance boom distasteful, and also because that specific company has suffered a major data breach[2].
1. https://www.bleepingcomputer.com/news/security/robocallers-posing-as-fcc-fraud-prevention-team-call-fcc-staff/ 2. https://cybernews.com/security/popular-apps-left-biometric-data-ids-of-millions-of-users-in-danger/
The author reports that Telnyx locked their account due to inactivity and required a biometric KYC procedure, which they are hesitant to comply with, sparking a discussion about the company's security measures and KYC policies.
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Nov 6, 2025 at 10:21 AM EST
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Nov 8, 2025 at 10:22 PM EST
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Nov 8, 2025 at 10:22 PM EST
about 2 months ago
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That said, you should be able to log into your account without completing the new KYC flow — that behavior doesn’t sound right, and I’ll flag it with our team to review. In the meantime, feel free to email me (david AT you know where) directly, and I can help verify your account manually without using Onfido.