Update on a Security Incident Involving Third-Party Customer Service
Posted3 months agoActive3 months ago
discord.comTechstory
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Security IncidentCustomer ServiceDiscord
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Security Incident
Customer Service
Discord
Discord reports on a security incident involving a third-party customer service provider, with the community showing minimal reaction and no major concerns raised.
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- 01Story posted
Oct 3, 2025 at 7:32 PM EDT
3 months ago
Step 01 - 02First comment
Oct 3, 2025 at 7:57 PM EDT
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Oct 3, 2025 at 7:57 PM EDT
3 months ago
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ID: 45468997Type: storyLast synced: 11/20/2025, 5:57:30 PM
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Read the primary article or dive into the live Hacker News thread when you're ready.
(approx.) amount of affected users, seeing hundreds of comments on reddit + twitter
tickets timespan, I personally have multiple support accounts, one has only one ticket from July which got the email
affected ticket categories
whether phone numbers were leaked (can lead to further attacks such as SIM swapping)
whether addresses were leaked (they carefully use language "limited billing information" rather than stating the exact pieces)