The Impact of the Salesloft Drift Breach on Cloudflare and Our Customers

Posted4 months agoActive4 months ago

ezekg

35 points

15 comments

blog.cloudflare.comTechstory

calmmixed

Debate

40/100

SecurityData BreachCloudflare

Key topics

Security

Data Breach

Cloudflare

Cloudflare discusses the impact of the Salesloft Drift breach on their customers and their response to it, with commenters raising concerns and questions about the breach and its aftermath.

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Discussion Activity

Moderate engagement

First comment

Peak period

4-6h

Avg / period

1.9

Comment distribution15 data points

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Based on 15 loaded comments

Key moments

01Story posted
Sep 2, 2025 at 1:33 PM EDT
4 months ago
Step 01
02First comment
Sep 2, 2025 at 4:39 PM EDT
3h after posting
Step 02
03Peak activity
6 comments in 4-6h
Hottest window of the conversation
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04Latest activity
Sep 3, 2025 at 3:46 PM EDT
4 months ago
Step 04

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Discussion (15 comments)

Showing 15 comments

pjsg

4 months ago

2 replies

I got this notification (email subject "[ACTION REQUIRED] Third-Party Compromise Impacting Cloudflare Salesforce Cases"), but, as I'm a free user, I don't even have a 'Technical Support' option under the 'Support' menu dropdown.

Have other free users also received this email?

bstsb

4 months ago

1 reply

if you've ever submitted a support case to Cloudflare then you got the email.

check https://dash.cloudflare.com/?to=/:account/my-activities

pjsg

4 months ago

1 reply

That leads to a page saying "Cannot locate dashboard account"

I did find an email from Cloudflare in April 2011 (seven months after CF started to offer services) which was a response to a support request. I guess that things have changed in the intervening years so that the original link to keep track of my support request no longer works!!

I'll give them a break on this!

TheNewsIsHere

4 months ago

1 reply

I’m not giving them a break on this. They sent me the same email. I’m having the same experience.

I actually do have a support case history with them, and I’d like to review what data has been lost. I’ve been a customer for over a decade. I have no clue what was in that history because I’ve filed numerous tickets over the years. They have made that impossible without paying them, even if you’ve paid them in the past.

They clearly failed to test their process on each account type.

I guess we could send individual data subject requests to their DPO, but that is probably more costly for them.

luke2030

4 months ago

1 reply

Consider if your support cases were instead with Zendesk and not with Salesforce. This could explain why they did not contact you.

TheNewsIsHere

4 months ago

They did indeed contact me by email to let me know my data was in scope of the breach.

reassess_blind

4 months ago

Click the Support Dropdown > Support > Technical Support > My Activities

reassess_blind

4 months ago

2 replies

Is anyone aware of the other services using Salesloft Drift that were breached? Cloudflare is the first I've had reach out, but surely there were others.

ganoushoreilly

4 months ago

There were at least 700 victims being tracked by Google's Threat Intelligence Group

bstsb

4 months ago

so far Google, Zscaler and Palo Alto Networks. looks like more to come though

mr_cyborg

4 months ago

1 reply

They saved others, but they couldn’t save themselves.[1]

Important to remember that security practitioners and vendors are actually on the same team when it comes to criminal behavior, and maybe it’s better to treat others with grace.

1: https://blog.cloudflare.com/how-cloudflare-mitigated-yet-ano...

Citizen8396

4 months ago

comparing a third-party breach of cloudflare to the zoo that was okta at the time is laughable

Blue923

4 months ago

1 reply

It would be nice if they actually TOLD us their recommendations with the exact actions to take to protect our accounts. This is just a blanket statement that is going to result in confusion as to what "action" there is to take.

Does anyone have an action plan yet?

loteck

4 months ago

From OP:

Given that Salesforce support case data contains the contents of support tickets with Cloudflare, any information that a customer may have shared with Cloudflare in our support system—including logs, tokens or passwords—should be considered compromised, and we strongly urge you to rotate any credentials that you may have shared with us through this channel.

htrp

4 months ago

> As part of our response to this incident, we did our own search through the compromised data to look for tokens or passwords and found 104 Cloudflare API tokens. We have identified no suspicious activity associated with those tokens, but all of these have been rotated in an abundance of caution. All customers whose data was compromised in this breach have been informed directly by Cloudflare.

Great response

> We are responsible for the choice of tools we use in support of our business. This breach has let our customers down. For that, we sincerely apologize. The rest of this blog gives a detailed timeline and detailed information on how we investigated this breach.

And a mea culpa for their 3rd party vendor choices (impressive)

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ID: 45106340Type: storyLast synced: 11/20/2025, 5:28:51 PM

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