Dentist Banned From Whatsapp Without Appeal

Postedabout 2 months agoActiveabout 2 months ago

giorgioz

7 points

3 comments

Techstory

skepticalnegative

Debate

40/100

WhatsappModerationUser Rights

Key topics

Moderation

User Rights

I've been developing https://www.dododentist.com for the past year. DodoDentist is a dental clinic management software. I've spent weeks trying to add the Whatsapp reminders like: "Hi {{recipient_name}}, your dentist appointment is {{appointment_details}}. Thank you"

My ID has been rejected more than 20 times at Business verification. All sorts of dumb errors like "You haven't provided a valid ID" "Your ID name doesn't match" "Your ID must have a dark background". My ID has been accepted literally by dozens of banks and websites before Whatsapp decided to rejected it 20 times in dozens of versions.

After weeks of implementing Meta Cloud API integration, today my whole Whatsapp account has been banned after sending literally 3 message of that template. No reason has been provided except it doesn't comply with Whatsapp Policy (which of course is long pages).

If you know someone from Whatsapp Business verification team or you can help me please write at admin AT dododentist DOT com

If you are also in the same situation please reach out. I'm considering legal action. The Google Play Store and App Store were successfully sued when they did not provide motivation for rejection and I'm considering doing the same.

A dentist was banned from WhatsApp without appeal, sparking discussion about the platform's policies and moderation practices.

Snapshot generated from the HN discussion

Discussion Activity

Light discussion

First comment

31m

Peak period

0-1h

Avg / period

Key moments

01Story posted
Nov 14, 2025 at 10:03 AM EST
about 2 months ago
Step 01
02First comment
Nov 14, 2025 at 10:33 AM EST
31m after posting
Step 02
03Peak activity
1 comments in 0-1h
Hottest window of the conversation
Step 03
04Latest activity
Nov 14, 2025 at 7:54 PM EST
about 2 months ago
Step 04

Generating AI Summary...

Analyzing up to 500 comments to identify key contributors and discussion patterns

Discussion (3 comments)

Showing 3 comments

taylodl

about 2 months ago

1 reply

You dismiss the WhatsApp Policy as being a lot of pages. And? That's their policy. You need to understand how they believe you're violating that policy before you can proceed. You dismiss the errors as being dumb, well, since your account has been suspended it sounds like maybe they were important.

Going forward, you'll find that the so-called T's & C's (terms and conditions) are dramatically different between commercial and private use. If you get a lawyer involved to sue Meta then the first thing they're going to want to review is Meta's policies and T's & C's and they'll make the assessment if you're violating them. Since they're going to do that anyway, you should have done that at the beginning so you could have avoided this whole mess.

giorgiozAuthor

about 2 months ago

1 reply

I do not dismiss their policy, I dismiss their behaviour of not providing specific reason for the ban. They have merely stated that I have violated the Terms of Service. They have not stated WHY and HOW I have violated them. Whatsapp Terms of Service is a very long document with HUNDREDS of potential reason very different from each other. I'm left in the dark of why I have been banned. Furthermore I have literally sent only 3 MESSAGES to my own Whatsapp account while I was developing the app. So it's clear it's at best a misunderstanding. Furthermore Whatsapp is now a MONOPOLY in Chat communication for business. Their approach to ban businesses and don't provide reason is draconic.

JojoFatsani

about 2 months ago

Have you ever not gotten your way before?

View full discussion on Hacker News

ID: 45927422Type: storyLast synced: 11/17/2025, 6:04:53 AM

Want the full context?

Jump to the original sources

Read the primary article or dive into the live Hacker News thread when you're ready.

View on HN