Technical Experts Have Zero Customers
Posted3 months agoActive3 months ago
ivan.codesTechstory
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Technical ExpertiseCustomer UnderstandingSoftware Development
Key topics
Technical Expertise
Customer Understanding
Software Development
The article 'Technical experts have zero customers' argues that technical experts often lack customer understanding, sparking a discussion on the importance of customer-centricity in tech.
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- 01Story posted
Oct 14, 2025 at 1:26 PM EDT
3 months ago
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Oct 14, 2025 at 1:46 PM EDT
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Oct 14, 2025 at 11:13 PM EDT
3 months ago
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This is the perfect example of what I was trying to illustrate: technical experts would immediately flag this as "broken" because data persistence failed, but from the user's perspective, the app was delivering what they paid for.
Yes, it's not perfect, but the users didn't seem to mind as it was still solving their problem.
but it works on my laptop!?