Starbucks Won't Lose Cash-Strapped Customers;its Customer Service Is World-Class
Posted4 months agoActive4 months ago
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The article discusses how Starbucks' strong customer service is expected to help retain cash-strapped customers, with HN commenters generally agreeing with this assessment and sharing their own positive experiences with the brand.
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- 01Story posted
Sep 19, 2025 at 8:45 AM EDT
4 months ago
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Sep 19, 2025 at 8:45 AM EDT
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4 months ago
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ID: 45301058Type: storyLast synced: 11/17/2025, 4:05:54 PM
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As someone who has actually been cash-strapped before, you don't have the gas money to get to a Starbucks much less the desire to spend $7-$15 for something because of customer service.
I've never seen fellow Americans be so out of touch with each other as right now.
Either that, or this article is simply a headline focused on shaping the opinion of the target audience.
When I've been broke, I wouldn't have even considered buying anything that Starbucks (or similar) sells. I'm buying less of actual necessities such as food, and the price of one latte can buy several meals worth of basic foodstuffs. Even if I decide to splurge and buy an occasional fancy coffee drink, I'd be getting it from a place that makes better ones than Starbucks.
But I suspect he's using "cash-strapped" in the sense of "a temporary cash-flow problem" when most normal people will interpret the term as meaning "actually broke".
I make my own "latte" before leaving the house. Total cost --- maybe 25 cents and 2-3 minutes.
As opposed to $5 and 10 minutes waiting at Starbucks.
Just for fun, ask your Starbucks friends to justify their patronage and behold the utter nonsense they unleash. It often boils down to the fact that they don't really like coffee and they aren't smart enough to add their own syrup.
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