Salesforce Cuts 4k Customer Service Jobs as AI Agents Replace Human Staff
Key topics
Salesforce has cut 4,000 customer service jobs, replacing human staff with AI agents, sparking concerns about the effectiveness and long-term viability of this strategy. The HN discussion questions the wisdom of this move, citing potential drawbacks and past failures.
Snapshot generated from the HN discussion
Discussion Activity
Light discussionFirst comment
11m
Peak period
2
0-1h
Avg / period
1.5
Key moments
- 01Story posted
Sep 4, 2025 at 8:26 PM EDT
4 months ago
Step 01 - 02First comment
Sep 4, 2025 at 8:37 PM EDT
11m after posting
Step 02 - 03Peak activity
2 comments in 0-1h
Hottest window of the conversation
Step 03 - 04Latest activity
Sep 4, 2025 at 10:23 PM EDT
4 months ago
Step 04
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