Our "enterprise" Experience with Stripe After $1b+ Processed (be Careful)

In middle of a stripe Shakedown and feel like I this is something to warn others of.

We rent vehicles and implemented stripe in 2017. We process a massive volume and must have spent 1B+ with stripe so far.

We love stripe, the tools the software ect. But recently they have been closer to a mob boss than a vendor as they must know their customers are highly locked in.

Over time, our deal evolved into a multi‑year minimum annual fee commitment with “enterprise” pricing. On every renewal, the pattern has been:

Stripe pushes the minimum annual fees higher.

If we don’t naturally hit that minimum, they expect us to burn the difference on add‑on products and “nice to have” features just to satisfy the commit.

We’re warned that if we don’t find a way to hit the minimum, they can just take the full amount out of revenue.

What I would think of before picking stripe.

Make your integration portable. Don't use vender form/card logic. 2. Use an invoices platform that can easily switch card provider. 3. Push back on the small yearly minimum, as they will just raise it next time instead of focusing on you making more money stripe focuses on itself.

To anyone working at stripe, you guys built an awesome product, just wish you could maintain the culture that got you to where you are.

Good luck