Kevo App Shutdown
Posted3 months agoActive3 months ago
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IOTSmart HomeProduct Abandonment
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Product Abandonment
The Kevo app is being shut down, rendering users' smart door locks unmanageable via mobile app or web portal, sparking frustration and concerns about IoT product reliability and vendor lock-in.
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Wow, a whole ten years for a door lock.
Kind of like wemo's recent abandonment/EOL of their plugs... a big company like belkin can't keep an on/off switch working?
I’m sure a few people didn’t have trouble but the Wemo support forum and Reddit were justifiably full of anger at the products.
The new ones, however, are unreliable garbage. I have no idea what they broke, but they were a waste of money. Same symptoms you report.
Some of these will have their owners on the other side of the world with no way to get back in time.
Keep this in mind next time you consider depending on Assa Abloy - bummer to see them lose their ways.
I suspect stories like "I left my house without my keys on the day they shut it down to go for a walk and couldn't get back into my home." Or "I somehow locked my keys in my car, including the backup house key. Luckily my backup car key is in the house." Only to realize the lock isn't working normally and there are 100 emails warning them about this in their "updates" tab.. buried under a mountain of spam.
There will definitely be people who wind up stuck with this, especially with such short notice, and it won't necessarily be because they didn't plan. Now I'm going to go double check my lockbox.
If anyone thought for one second that any device which requires external "cloud" support would continue work beyond what is convenient/profitable for the provider then I have a wifi-only dishwasher to sell you. No, really - please buy it from me.
Today, give me any HomeKit supported device and I’m satisfied it will work for as long as I need it to without some dodgy 3rd party app siphoning my data.
And let’s be honest, if you were buying fridges or washing machines based on WiFi features that’s on you. Locks and lights have legitimate uses for remote control and always have.
I don't understand what you mean by this? My clothes will smell really bad if I leave them in the washer wet. If the appliance has a leak, I need to be nearby to remediate. Thus its not safe for me to start the appliance before I leave for 8+ hours.
If I can remotely start my washing machine, just prior to me arriving home, I can move the clothes to the dryer.
They turn over and blow cold air periodically to prevent them getting stinky.
30p/kWh in the day, 12p/kWh at night.
Dry an entire load for less than the cost of a Day Rate kWh, simply by pressing the "delay" button a few times.
As opposed to having your clothes be in a wet clump for hours? Between the two choices I'd prefer it being dry, because I know at least there will be less microbial activity.
It’s not common to have separate units here though. Much easier to setup a wash/dry cycle timer.
At the same time, I don't know if they're actually worth the downsides of needing to create an account, having hackable IoT things, installing an app per appliance brand (at least), etc vs, say, a timer and/or delay.
What happened is that they are disabling the app, so it is no longer usable.
I recently bought a G-Shock watch, it can connect to your phone via Bluetooth, it was a selling point but may be convenient to sync the time with a quick connection.
First, the G-Shock app displayed a prompt that it won't work with animations turned off which is just baffling. I have them disabled in Android settings under accessibility options because I find them frivolous.
Then with the animations enabled the G-Shock app says that it's EOL since mid 2023, now CASIO WATCHES app is for everything.
Install CASIO WATCHES, doesn't complain about animations being disabled which is an improvement but then when I want to add a watch it says I need an account.
Two local devices connecting via Bluetooth need a goddamn online account! Uninstalled that shit immediately.
I don't regret the purchase, I like the watch and it works perfectly without any connection crap but boy is all this online nonsense annoying.
That said, they are putting some functions behind the garmin connect app, which is troubling.
Some of them are also compatible with Gadgetbridge (also OSS, but much richer in functionality).
That means you need to keep the app project updated and all dependencies in reasonable form. It’s not outlandish if you are a big company but as someone who oversaw the development of platforms where you had apps dedicated to hardware - it definitely takes effort. I can understand why companies want to cut loose ends here.
...and the Lovecraftian gradual drift as incremental recursive hallucinations turn them into still... mostly working... strange little app-like-bundles of Something Weird.
But my laundry has never smelled so fresh.
It's that they just don't want to. They're greedy as hell, and they don't care about you.
Even if it would be too much work at one point, e.g. if Apple would finally update their Bluetooth stack more often then every 10 years, and the API completely changes. Why not just open source the whole app, or at least their interface so independent developers could develop something so not all of their products need to go into the waste? Because even in this hypothetical scenario, one thing holds true: They're greedy and they don't care about you.
It is just exactly smart enough for my liking.
1. a keyholder can't lose/forget the key 2. keys can be disabled without the expense of replacing the whole lock core
Since the purpose of a house lock is entirely a cultural/legal signal (you are allowed to come in / you do not have authority to come in) rather than security (if you are willing to damage the house, you can definitely enter), this is the perfect "smartness" for me.
You can configure it using the keypad or using an app over BT, that is the primary difference between it and a completely self contained device.
How so, should Apple ever decide they'll remove it from tvOS/HomepodOS?
And frankly, having to use Homekit for automations (or using it at all) is - compared to Home Assistant - frustrating, especially given their more or less unlimited resources.
And don't even get me started on Siri - compared to what it was when it started on the iPhone 4s i don't feel it made like any progress, at all. Having updated to iOS 26 a few days ago - congratulations, Siri is now failing 100% to "turn off bedside lamp" which worked fine on 18.x and ever before.
No, i don't think Apple is going to keep Homekit's lights on (heh) indefinitely - and wouldn't bet the farm (or house) on it.
This would be a fun reverse engineering project, probably!
Basically no one is going to run a business for the sake of customers or brand goodwill because, in the real world, there are no regulations or motivations to do so because "everything is a scam" is the normalized deviancy.
Take even a boring other industry, say single phase motor start and run capacitors. In the US, 3 of the 4 major original manufacturers of said products are owned by private equity and manufacture under under an array of cannibalistic turtles that M&A'ed basically every manufacturer. The net result is increased prices and shorter product life.
China would probably just imprison the people responsible for things like this
Mitch Hedberg just died too soon after YouTube launched to see it himself.
There was a similar incident this summer at a subway station in Atlanta but there doesn't seem to be a clear root cause published yet. As in Rome, the trigger was too many people on the escalator, but the mechanism is supposed to cope with overload by stopping the escalator.
I find all these out of control scenarios terrifying (I suppose I am not alone in this).
When I built my house I went full home automation. At the time I was telling my friends about how important it was not to have cloud dependancy, and how I was doing everything local.
I use KNX as the main backbone and Home Assistant for control.
And everything was local with the one exception of my Kevo door lock. At the time I built, there just wasn’t a perfect local only solution.
I hadn’t planned properly for a way to integrate a wired in solution into the joinary around the door due to the particular circumstances of where it was, so I needed something wireless, and nothing wireless was local only at the time.
What pisses me off is that it’s the one thing I compromised on, and it’s the one thing that bit me.
Now I have very little notice to find a replacement with the same features.
With most so called locksmiths being drillsmiths in the US, not being able to clone DD and dimple keys.
Puck one. Or maybe the OP is just bitter they can't pick it for their next "belt" after getting chuffed with themselves picking average american garbage.
I'm assuming you're referring to the VingCard vulnerability from 2018? (https://www.bbc.com/news/technology-43896360)
Digital locks aside, this is more applicable to any lock you buy and rely on (substitute US with your local region):
> lack of availability in the US
I wouldn't go out of my way to find something like Schlage here, when Abloy (Assa Abloy) locks are available in abundance with locksmiths able to duplicate usually all the key variants.
And, I phrased it wrong: most people expect to be able to walk into lowes and clone a key. And while it seems assa has been on a buying spree since I last looked at them, I do not associate them with anything you'd be able to find at big box store. When I think assa abloy I think "you better have the key card or you're SOL."
Since you'll likely be scrapping it in some fashion, might want to try disassembling it first to see what would need to be done.
If you are not handy with electronics, there is also a chance their will be some work around the 3rd party server at some point, as in the protocol and such being deciphered, or a custom firmware you can build and flash.
If you do get it working, it would make a great spare.
This is one of the reasons I am working on an enclosure-compatible open-source version of the 2nd gen Nest thermostat over at https://sett.homes/ . It reuses the enclosure, encoder ring, display, and mounts of the Nest but replaces the "thinking" part with an open-source PCB that can interact with Home Assistant. Nest has been pretty-badly supported in Home Assistant for over a year anyway, missing important connected features.
I bet the same approach would work for the Kevo lock that I've got too...
I have automations, sensors, and weather in HA.
I'm looking at moving to a zwave thermostat now. I wouldn't have gotten the nest but it was a (re)gift and I didn't want it to go to waste.
Now Google made it waste.
It's a thermostat. It's allowed to look like a thermostat. Functional and solid.
That means Zigbee and Zwave and use them with Home Assistant. There are many locks and devices which support either. There's a learning curve in the beginning, but once you set it up correctly not only you get privacy and control your own devices, you also get far more options for automations and useful or plain cool things in general.
It’s also really nice to just leave the house and have it lock automatically behind me.
But I didn’t fall for cloud bullshit. It’s purely local and z-wave.
If for some reason the deadbolt jams, or the door was not actually locked, then I risk it for those few hours. It hasn't happened yet.
I have probably "manually" forgotten to lock my door more times than that. (e.g. Carrying items out to the car, I think I will go back for more, then I get distracted and leave instead.)
I'm not sure what models would work, apart from regulators stepping in and mandating x years of updates, like with the European regulations. Which basically comes down to #3.
Then corporate finally realises that years of "user 000128571 locked door" log files are worth precisely f'all to advertisers.
Seems like the right time to switch to an offering that can't be so easily trashed.
Regulations aren't as bad.
Is it not enough to simply let the people decide who they want to do business with? I'm genuinely curious.
Sometimes, it's a company that has done it before (e.g. Google). But not always.
I have yet to have a single issue with any of my IoT devices because I always make sure I have an escape hatch when the manufacturer decides to pull the plug.
...And Lucy pulls the football once again.
> To help make this transition easier, we’re offering our steepest discounts ever on trusted smart lock replacements, available exclusively to Kevo users.
Are the executives confused by IoT, and it doesn't register that they are remotely disabling a product that they (the brand they bought) already sold?
Or do they know what they're doing, but they think a judge will be confused by IoT?.
(If only there were a mnemonic that would help everyone remember that ASSA ABLOY is to be avoided...)
Sadly, I have no hope of anything to come out of that, not that the current admin really changed anything about that hope either.
This sort of shutdown should, immediately, with the full force of the law, mandate a release of a working version of the software and a working firmware update to switch it to that version of the software, that is licensed MIT or BSD, with full source code, that allows one to build the app themselves and keep using it as it was.
If you don't wanna keep rolling with it, fine, go ahead and move off of it. But this enshittified rug pull is infuriating and it cannot be allowed to continue this way. Absolute scummy behavior. Just fucking open source it, assholes.