Developer Trust Over Conversion
Posted3 months agoActive3 months ago
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Conversion Rate OptimizationTrust BuildingUser Experience
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Conversion Rate Optimization
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User Experience
The article discusses the importance of building trust with users over optimizing for conversion rates, and the discussion revolves around the balance between these two goals.
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Oct 9, 2025 at 8:33 AM EDT
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However, a couple of the items recommended in the article immediately reduces my trust in the companies that do them:
> Here’s a missed opportunity I see constantly: developer tool companies that don’t capture email addresses from visitors who aren’t ready to convert.
Asking for my email before I'm at the point of wanting to try a product is a negative signal to me. The list of "compelling reasons" why I might want to provide an email address is the opposite of compelling -- the risk of getting stuff like that is one of the big reasons why I don't want to give my email address to companies.
> Do you have testimonials from recognizable companies? Are respected developers advocating for your tool?
The existence of testimonials in marketing materials is a negative signal to me. If the product was actually good, the company wouldn't need to provide me with them at all. I don't care what some famous dev somewhere thinks about the product anyway -- I don't know what their tastes and needs are, so I can't put their comments into the proper context. The only testimonials that matter are those from devs I personally know and respect.
> Are your founders visible and opinionated? Do they contribute to the broader conversation?
The more I hear directly from founders (particularly if they're opinionated), the more suspicious I get of the product.
Anyway, all that is a bit of nitpicking and, of course, is only relevant to how I form decisions about what I will and will not use. I'll leave this with agreeing wholeheartedly with what I think is the main point of the piece:
> Developer tools marketing isn’t about quick conversions or viral growth hacks. It’s about systematically building trust through consistent, valuable interactions with the developer community.