Delta Air Lines' Credit Card Policy Nearly Stranded Me in London
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Air TravelCredit Card PoliciesCustomer Service
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Air Travel
Credit Card Policies
Customer Service
A traveler was nearly stranded in London due to Delta Air Lines' credit card verification policy, sparking frustration and discussion about the airline's customer service.
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Sep 29, 2025 at 8:35 AM EDT
3 months ago
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Sep 29, 2025 at 8:59 AM EDT
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In this situation I probably would have purchased new tickets with another card and then reported credit card fraud to Delta for billing and booking and confirming a charge that they had no intention of honoring. I have a fairly decent status with Delta but I have been reconsidering using them as my primary carrier because of a number of reasons. Things like this just make it worse. They clearly don't know how to read their own policies because if there was a problem at the time of booking the booking should have said it was tentative and to bring the credit card to the ticket counter like the policy says. If nowhere as part of the purchase did it say you must present the card during check-in or prior to check in at a Delta ticket counter then I would argue that this policy doesn't apply as it's written.