Boring Work Needs Tension
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The article 'Boring work needs tension' sparks a discussion on how to make mundane tasks more engaging, with commenters sharing diverse perspectives on the role of tension, meaning, and personal fulfillment in their work.
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How often do you think the OP's "functional" team fixes small problems with their code before they become large problems? How often do you think they discover small features that lead to huge gains but need a developer's understanding of sized to discover it's small? And also, how often do you think they get stuck creating nearly impossible features that can be worked around with a small amount of work from the users that they would rather not do?
And none of those is the large issue anyway. The large issue is that teams working like that can barely create any software, for much more complex reasons than fits in a comment.
This is nearly the norm for ENTERPRISE software development, and it's such a tragedy.
Also, so far most of our projects start simple but end in chaos and deadlines on the minute. I feel like we could always do better.
Like, if you’ve got a tight deadline coming up, it’s not the time to spend a week making CI slightly faster. On the other hand, if someone is telling you to not do work (right now), then they also need to help be responsible for finding time to do that work and understanding the impacts of that work never gets done.
I explain this to people as the tension between important urgent work. Some work is important but never（rarely) urgent. And if you ignore important work (like maintenance) it might become urgent at a very bad time.
The thing about work tickets is that they have none of those properties. Besides almost every developer insists on working with a complete audit trail that is just ignored because people don't want to look at it.
Compliance guarantee is a different beast, that isn't improved in any way by work tickets, but may need more work than the audit trail.
If you want small PRs that contain one meaningful, easy to review change, and that change only concerns the development team, there is no reason to create a ticket for the sake of creating a ticket.
Also, in some dysfunctional teams creating a ticket means it requires prioritization and you will most likely never work on it and ticket will be deleted five years from today when nobody you know with at the company anymore.
Believe me, no sane CFO (or include any person not in the dev team or product team) will look up your Jira ticket explaining why you wanted to refactor the GitHub actions because you had to update 10 files whenever there’s is a new version of a tool used in your pipeline.
Also, usually these changes are so small and straightforward, arguing about putting it in a ticket takes longer than reviewing it and merging it.
You get credit for fixing the issue, avoid giant fix-along-the-way PRs, and future credit for people (maybe even you) understanding why you those changes were made.
To put it a different way: it's better to ask forgiveness than permission. Creating a ticket is like asking permission (as the project managers will see the ticket and start asking questions about why time is being spent on low-priority things). Just going ahead and pushing code is asking forgiveness - sure, someone might notice after the fact that you did some work that you weren't assigned to do, but by that point it will be considered irrelevant, as long as your other responsibilities were handled on-time.
If you've never worked at a company where these political games are necessary - count your lucky stars!
The adult thing (hard but responsible) to do, is to create a ticket, then allocate time for feelings of the manager.
(including cost-benefit ratio comparison between “this dealing with the manager” vs “fixed thing” might be tempting)
I've worked at several places that use Jira, and none of this stuff ever happened. I've helped make sure that's the case, of course, but I don't think I've had anyone I've worked with question an individual ticket's priority.
A crappy form filled ticket by an AI is slightly better than no ticket.
I mean, finding a Jira epic/project where to fit my ticket is not the hardest part of the job tbh. Also, depending on the team and your experience, loosely fixing things here and there can be a red flag or totally the opposite (e.g., I've seen how juniors or people in general with less than a decade of experience get punished when they start fixing random things here and there. On the other side seniors or staff engineers get kudos for fixing also random things but in less volume and usually more tricky ones).
Having a ticket to back up your work is never going to hurt you, though.
One of the biggest career mistakes is doing things on your own that are not aligned and approved with the management chain. Even if makes 100% sense.
They might look past it once or twice but you will get managed out eventually. Doesn't matter how good you are.
i’ve seen so many random prs of engineers that thought this was the time to go on a rabbit whole and fix some random error they found. worse, i’ve seen regressions introduced on random “fix” PRs that had no description, no ticket, nothing. this is not team work. if you see an issue and you know how to fix it, by all means, fix it. but create a bug ticket with explicit current and expected behavior that people can read and test. if you don’t have time to create a ticket, then you don’t have time to fix random bugs
Let's say you're working on spaceflight software where lives are at risk.
I do alot, all of it is meaningless and tied up in corporate politics.
Another poster got it right, meaningful work isn't boring.
There are so many opportunities for improvement, I'm never bored. My aim is to leave this place better than I found it. Even tiny improvements compound over time.
https://fiveable.me/key-terms/introduction-creative-writing/... is as good a source as any.
To me, friction is more negative. It's always there and it only serves to slow things down (by definition!) Tension can be released, and in fact creates anticipation for the release.
The bane of my existence are CI/CD systems that get caching 99% right. Chasing down the problems from that last 1% of strangely busted...well, lets just say that if you want TENSION at work, good way to get it. :/
Tension is, imo, ephemeral. If you keep chasing it, you are chasing dopamine loops. Little good comes from this.
But meaning is different. When you can remind yourself a truly great "why" you are doing something, can re-frame it, it can help.
Most importantly, boredom, irritation, and anxiety are temporary. They are emotions. They do not define us or the work. It was a joy when I realized that all these emotions will pass. They really do. You can sit with it. You really can. You can't make it go away, but it will pass.
This is one statement that’s true of an overwhelming number of stories.
I used to tell myself the same thing. Then one day, a customer misconfigured their NetScaler, and all hell broke loose. We had half-delivered CSS files, misfiring form handlers, random blank screens of death, and a buggy front-end library that would bombard the backend with requests if it received the wrong status code with no back-off logic! There were hundreds of bug reports. You name it, we had it.
Debugging everything was just wild, especially with the constant tension of "What if it's our fault?" In the end, it wasn't! We got paid for our time, and we were able to close a massive number of tickets. It was one of the best weeks of my professional life.
i can definitely confirm that meaningless work is more boring.
That said, I can imagine people taking pride and joy in building an online game and making sure it works reliable even as audience grows way past anticipated level.
Any work will go a little faster when your boss puts an arbitrary deadline on it and screams "We need this by Friday, we're gonna tell the VP that it's late and it's your fault!!" But it's hugely demoralizing and stressful.
But if you say "this work will get the client's hospital equipment monitoring suite out sooner; if it works reliably, they'll be able to deploy it sooner, and it'll save the lives of some sick kids," then that'll also get the work done a little faster, and it'll make you feel good about doing it.
Arbitrary tension is a patch that you put on work that has no meaning. "We want you to go faster because it will make our metrics go up which might raise the stock a few percentage which might make our investors a few extra millions" has no meaning, which is the root problem.
Whereas tension is easy to manufacture
It isn't always. I did use to write health care software. It was used by "SLPs" and dozens of other acronyms I barely understood what they meant. Their clients had "FASD" and abuse victims and all sorts of things.
I was given a spec, we need this, it needs to have these fields, and these words, and I made it happen.
I never saw our software used in the wild. I never spoke with the clients that used our software, I never saw the difference that they made in childrens lives.
The more time we could save the clinicians and therapists and others, the more time they could spend helping their clients.
It was meaningful, but I never saw any of that. Maybe once or twice a year our boss would come in and explain some of that stuff to us. It was nice to hear.
(Different than a marketing testimonial, big sales landed, or charts showing financial growth.)
I worked for awhile in flight safety, almost entirely in software that I only ever ran on my laptop, and on servers seen through my laptop. I found that even little, but relatively concrete, reminders that I fit into this larger system of aviation, where great things are done, by very dedicated people, were nice occasional refreshers of inspiration.
The problem is that the smart ones will easily figure out that 'this next version will save lives' is a total lie. If your monitoring product doesn't work, it gets dumped and replaced. In developed countries, if your code has the potential of harming someone you're in a heavily regulated industry. The software in those industries is speced out in enormous detail to avoid this problem.
>Arbitrary tension is a patch that you put on work that has no meaning. "We want you to go faster because it will make our metrics go up which might raise the stock a few percentage which might make our investors a few extra millions" has no meaning, which is the root problem.
I disagree. Financial goals are the easiest to understand for people, and also easiest to communicate, and personally for me easiest to reason about how to achieve them. Just hit a number and you're done, collect your bonus and go do something you enjoy. As they say, the best way to ruin something you love doing is by making it your job. IMO people who chase some higher purpose and meaning are destined to be forever unhappy at their job.
As someone who made a job and career out of what I always loved, it's far from ruined. Your relationship with the thing changes, and like anything that changes, sometimes it will go well and sometimes it will go bad, often both in succession like a rollercoaster.
> IMO people who chase some higher purpose and meaning are destined to be forever unhappy at their job.
I can 100% agree about people like that being forever emotional and passionate at their job. But to label it as unhappy is terribly reductive. "Unhappy" is a part of it, but there are plenty of other emotions you will go through: happy, scared, hopeful, dubious, frustrated, satisfied, elated, etc. Much like emotions that play out for us in "real" life events and relationships.
This is only because we’re ok with billionaires dictating what we have to do to earn money. We’ve absolutely got the technical mastery over our environment needed so that most people don’t need to work. The majority of jobs done today are performative. Have a kid and you’ll realize pretty quick that awful, boring work can still be 100% fulfilling.
Not to be personal but your attitude is disgustingly complacent. Nobody should be ok with being a waste of space so one human can have billions of dollars.
Side note: For Americans, the ability to stay blissfully unaware of all of this is due to the 76 US Navy Destroyers and 11 aircraft carriers that are ready and willing to enforce/maintain/defend the current way of life for the civilian population.
Or perhaps we should all be taoists, and find find joy in the taste of vinegar because it is pure life that we are tasting, by being alive and breathing and choosing to take on a task that is always new, because even if the work hasn't changed we have.
Or maybe just to quote the dwarves in Majesty: Hard work is its own reward.
Or perhaps the omnissiah demands it and it is not ours to question his will, only ours to ensure the machine spirits thrive.
There's a million reasons to get out of bed and do the work. Maybe the most noble is Meditations-esque "we work because we are humans" and the work must be done.
Just a great response. :)
A lot of bad can come from this, especially if you're working on farming these loops from others and that's where you get your kick/money. But if there's no dopamine loop, ideally in addition to having some meaning, then there's just burnout.
> But meaning is different. When you can remind yourself a truly great "why" you are doing something, can re-frame it, it can help.
Ya, but it's easy to get too caught up in meaning. Meaningful meaning is scarce, and it's a bit naive to couple your paycheck to it. Most times work is just work and it needs to keep going as long as you need money. Meaning is fleeting by comparison, even for nurses and people actually doing something useful for society. When you can get it, great, but when you can't, don't go quitting your job impulsively, not in this market.
Taxes are boring, no kid at kindergarten states they are going to be tax advisors when they grow up, yet tax advisors exist and they do not all despise their jobs, because doing your job well can be intrinsically motivating.
>If you can’t tackle these at work, do it in your personal projects.
Just gold analysis. Most people in SWE have plenty of personal projects supported by their work managers and encouraged to implement work tasks into personal projects.
Boring work needs automation, not tension. Free up time to work on things more valuable and rewarding. Don't assume that just because you were hired to own service X that it means you can't peek out of your box. If you get it to the point where it's self-managing, look around at other people's needs before adding artificial requirements. You'll learn more, work with more people, get more recognition, and likely be more energized by the work.
Perhaps I'm just an unusual type of person, but there are very few movie characters that I "resonate" with. Far more common is thinking "why are you doing that, you idiot?" or "what a jerk! Just tell them the truth."
I'll see myself out...
https://en.wikipedia.org/wiki/Sketchpad
https://en.wikipedia.org/wiki/NLS_(computer_system)