Apple Is Crossing a Steve Jobs Red Line
Postedabout 2 months agoActiveabout 2 months ago
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The article discusses how Apple is introducing ads in its Maps app, crossing a 'red line' set by Steve Jobs, sparking debate among commenters about the impact on user experience and Apple's values.
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I'll be honest, I'm tired of the "steve jobs wouldn't" and "apple dying" articles, they're oh so shrill and tiresome and I think Steve would have changed with the times too ...
Steve aside, I find this particular article's observation that ads in maps is a bad customer experience something I can agree with.
That's the thing that annoys me whenever someone says "what would $DECEASED_PERSON do?" We can't know! Maybe we can make an accurate guess about what Steve Jobs would have done in 2011, but it's really hard to say what he would have done in 2025, had he lived. Not just because people change over time (he was 56 when he died, and would be 70 today), but because business requirements and practices change over time, and executives -- even Jobs -- adapt to those changes.
Maybe this is exactly what Jobs would have done: resist adding advertising for years and years, but finally in 2025 decide it's necessary for the business in some cases.
(But I also agree that this sort of thing is garbage for the user experience. In my fantasy world, advertising doesn't exist, at all.)
While back in the 90s the brand/reputational damage might have destroyed them.
Jobs, with Mac OS X and the iMac, absolutely created the unassailable perception of quality and user experience Apple is known for today. The term "reality distortion field" was used a lot in relation to how much Jobs sold Apple and the Mac in keynotes.
So it's completely fair to use his well-known positions against the company's current practices.
> well-known positions against the company's current practices
Companies generally don't really have values besides maximizing profits. People working or leading them might. But that almost never lasts more than a few decades at most.
Necessary? That implies that there is some real threat to the business that needs to be countered this way -- which is laughable.
Even Tim Cook had enough spine to make a principled stand once: he told activist investors in 2014 that if they didn’t like Apple’s commitment to environmental responsibility, they should sell their shares. Steve had twice the principles as Cook (on issues he cared about at least), so I don't think he'd allow "the investors want even greater growth" to force him do something he found gross and degrading to the experience.
Necessary, beneficial, has more upside than downside, whatever way you want to slice it.
> Even Tim Cook had enough spine to make a principled stand once: he told activist investors in 2014 that if they didn’t like Apple’s commitment to environmental responsibility, they should sell their shares
I feel like this is actually support for my argument that people change over time (either naturally, or to adapt to the times themselves changing): I cannot for a second imagine Cook making this sort of statement today.
Agree, but personally I don't respect Cook and agree he seems to have sold his spine sometime around when he sold his soul. I got the sense that Jobs wasn't drifting toward increased greed but rather, a knowledge that he and Apple both had more than enough "F-you money" -- to do what they thought was best for the product, knowing that that was also exactly aligned with the long-term interests of the company anyway.
- I search for "restaurants" and someone is having a special
- A trampoline park opens near me, I'd like it to catch my eye
- I've been googling chocolates recently, so populate the map with chocolate shops
- Maybe I'm bored as a car passenger and watching the map screen so my attention is free anyway
there are such better ways to enable these experiences without introducing the zero-sum, scam-inducing, corporate fuckery game that making it a pay-to-win ad-driven experience gives you
I’m also concerned that boredom makes you want to see ads
I'm glad there are always ads available to stop my mind from wandering.
His whole thing was being the smartest, most tasteful, and most creative person in the room. There was a lot of illusion/delusion there, but even with his failures he was absolutely focused on product design, user experience, and aesthetics in a way that Cook's Apple isn't.
Cook's Apple is a hugely successful predatory and cynical cash extraction bureaucracy, with a world-leading hardware division and a shockingly mediocre and failing software division.
The goal is penny-pinching acquisition, so we can expect more and more of this from Apple until there's a change of leadership. (If we're lucky...)
Frankly I think Jobs saw Cook as a key operator to ensure the firms future survival and future growth; I'd imagine Jobs foresaw the tremendous impact the smartphone would have and all Cook had to do was be a shrewd operator as Apple had built such a huge advantage over competitors by the time he was dead.
I think these are fans of apple who have lost something.
Personally I think steve jobs was a good integrator - he got people together. Sometimes the people were apple <-> customers, sometimes music industry <-> computers, etc
If there was controversy, he stepped in and lead - and stepped into the spotlight and explained.
I don't see the same sort of leadership nowadays. Controversies like the app store woes, pricing, monopoly behavior, bad service to developers, even tariff stuff.
Also he was good at creating/choosing new next products and killing not-quite-there products.
yeah, but that ship has sailed.
That all being said, he got it wrong a lot too. You have the good decisions: the original Macs, the iPhone, banning Flash from iOS, backing Pixar, demanding the iPad Mini be better before it goes to market, etc. But he got it wrong a lot too: the Apple III, very strict App Store policies, not replaceable batteries in the iPhone which would eventually infect every Apple product, and I'm sure there's plenty more.
The one thing though that prevents me from truly looking up to him though is he was, by all accounts, an absolute fucking asshole to work for. I appreciate a man with a vision absolutely, as should be evident, but there's also something to be said for being able to navigate those difficult conversations with class and kindness, even when you need to tell someone their idea sucks ass, you can do it in such a way where they don't want to quit outright. And those failings were mirrored in Jobs' personal life, too. Dude just had no fucking ability to People at all.
So yeah. Complicated guy. I think he represents both the best and worst of what can happen when you empower one person with a lot of good ideas- and some bad- to lead a company. I think it's broadly a good thing; and I also think if I worked under him, I probably would've ended up knocking a tooth of his out.
Worse still, if you’re too polite, many people won’t “get” the message.
“Oh, he just thinks my baby has interesting and unique features.”
I agree in a vacuum, but we're not in a vacuum, we're talking about Steve Jobs. A dude who would semi-regularly send coworkers and subordinates out of rooms in tears, throw shit around the office, and in general make a complete ass of himself.
Like, I agree with you, it's gonna be hard to tell someone their baby is ugly. There's a better way to do it than throwing a stapler at the wall above their head and calling them ugly too.
I don't mean to pick on you in particular but we seriously need to shred this societal idea that visionaries, rockstar devs, auteurs, whatever, have to be anti-social fucking monsters to make whatever they happen to make. It's stupid and it sucks and it excuses tons of abusive behavior. I'm all for making great shit but if you have to hurt people to do it, then I don't think it's worth it at all.
So anyways, going into a design review I (UI dev lead) had warned early on that the new design was bad. I said it was going to be bad. Listed why it was going to be bad, and politely gave my feedback to UX, and I was ignored.
Walk into the review, it gets torn apart. It was really horrible. The GM looks over at me, asks for my take. I reply that I gave my feedback weeks ago and I hadn't approved of the design.
GM proceeds to lay into the UX team, swearing, yelling, and such, and basically asking why they hadn't listed to my initial feedback. It ended with an ultimatum that henceforth the design team was going to listen to me if I said no to a design before they wasted his time.
We were at the time outsourcing UX work to an obscenely expensive design firm who hasn't done software work before, just physical media. Some of the team was good, but a few of the designers were violently incompetent.
(A short time later we nixed the entire team, hired the good ones, and built our own,amazing, internal UX team.)
I'm not sure how I feel about the situation. It was nice to be vindicated, and rockstar personalities rarely listen to polite level feedback. "Fuck you don't bring me shitty designs and bill me tens of thousands of dollars for them when the fucking dev team can tell the design is shit" is kind of a legit response to people who just won't listen.
It does sour relationships though, and IMHO some of that relationship between me and the UX lead took years to rebuild.
And therefore you have more shell, less actual battery and therefore it lasts less.
This does not mean that I believe this was done exclusively for altruistic reasons. More like: this will result in a slightly better experience for the user... and more revenue for Apple. So let's do it.
If anyone releases a product that is just a tiny bit thicker than last year, except headlines like "new super-thick phone doesn't fit in pockets, causes back problems".
A small exaggeration? Not by far, reviewers nasty about device thickness.
Then 70% of people shove a case on and it really doesn't matter.
There are good water ingress reasons for non-replaceable batteries, making a device water proof and have a replaceable battery does add a good deal of thickness.
Anyway, you can get a battery replaced at a phone shop for a reasonable rate anyway, so IMHO it isn't as big of a deal now days.
His biggest regrets before dying is how he treated his own family when looking back - again a textbook of what I write above.
Some people have immediate kneejerk reaction to the part with "sociopath" but I don't look at it as some sort of insult, rather just description of certain quality or lack of it of given person. No need to dance around the fact with many words, it is (was) what it is. If he knew better he would do it, nothing one can choose easily. And there would be some negative impact on his professional life, no doubt (some positive too but if you look at ultra rich guys not only in tech, they are +- the same stuff, it seems this is really prerequisite to rise meteorically, nice guys normally don't make it that far).
musk is similar albeit another unique mix of above. Bezos too. And so on and on.
That means they’re still early in the ad-ification of the product. After a few dozen “what if we increase the ad density” A/B tests later, we’ll get to the point Google search is now. Except with maps you’re stuck using the app without an ad blocker.
But "The customer experience was all-important" is a bit reductionist. The hockey puck mouse stuck around for years after it became clear it was a poor customer experience. And I have cursed desktop Macs countless times for having all their ports in the back, because Jobs disliked seeing them, customer experience be damned.
Every other manufacturer at the time had a paragraph and illustration in their manual telling people not to hold their phone in a certain manner.
I think much of his bad attitude came from this fact that he felt Apple was unfailingly singled out.
If I search for a nearby cafe on Apple Maps it pulls in data from Trip Advisor. I suspect you could provide a better experience than that even with ads (although I doubt they will).
Adding ads to anything is going to make it significantly worse for me immediately - and I expect it only to get worse from there as the customer of the device or service is no longer the only customer of the product, and the more money the ads bring in, the more the needs of the advertisers will be weighted.
Ok, but it's true, the man died, the company is public, and like all companies they will eventually profit off the brand by making a shitty product.
It's all rug pulls, try a Hershey's chocolate bar, mine had soy in it.
If it was just "Steve said no to ads in MacOS X, so it's a betrayal to put ads in Maps" then I'd be right there with you. We got a lot of these. "Steve wouldn't have accepted the notch." "Steve wouldn't have made a VR headset." These are both baseless and boring. Even if it's true, so what? Steve specifically told his successors not to ask "what would Steve do?" And the objection is vague stuff about aesthetics or customer appeal or whatever.
This one is more interesting than that by focusing on the customer experience angle, and there's little room for disagreement on that. I might argue that the notch makes for a better customer experience, you might argue it would have been better without it, and we're really just putting our opinions onto a dead man. But it's very hard to make the argument that adding ads to Maps makes for a better customer experience. Doing it isn't a matter of having different tastes or opinions than Steve had. It's directly going against a fundamental principle he had for the company. "Steve wouldn't have made Maps look like that" would be tedious, but "Steve wouldn't have deliberately made the customer experience worse in order to make more money" is a message I can get behind.
its called the semi-strong form of the efficient markets hypothesis.
It’s obvious that many of google services have huge negative impacts on my privacy, which is why I buy from apple.
Hardly surprising given how they reneged their stance on in-OS advertising though.
Once again in English, please.
Their hardware is still amazing, but I’ve had enough issues with software quality and Cook’s penny pinching philosophy that I’ve bought a second hand laptop to explore moving to Linux.
So far, the experience is making me question whether my next main driver will be a MacBook.
It’s the product ladder with artificial limitations like low fps screens or small storage to push you a bit more.
It’s bugs piling up because Marketing needs the next buzzword released.
It’s the aesthetics optimized for a screenshot rather than real usability.
It’s the feeling that their top talent is not able to deliver anymore, like their camera’s processing or AI features.
This one really pisses me off as someone who just had to upgrade their 2018 iPad Pro. The air would've been great, if it had a 120hz screen. I really don't need any other "pro" feature but I refused to tolerate 60hz in 2025 when every other device I own including my big desktop monitor is 120hz or more. But no, I have to spend an extra $500 for a higher refresh rate. I didn't even want the pro, I want a 120hz air so I can get the colors I want.
Nonetheless, because my screen was broken and I needed a new iPad, I forked over the money for the pro. Conveniently, they use two different magic keyboards so now that I'm "locked in" to the pro ecosystem, I'm forever stuck buying iPad pros unless I also want to have to buy a new magic keyboard that works with the Air line if they ever release a 120hz air.
Apple can easily differentiate the air from the pro in numerous other ways besides refresh rate, and yet they still continue to ship 60hz screens.
I didn't really notice this until I setup an iPhone from scratch for someone. I normally just move from one to the other. The nagging from Settings is outrageous. It will never stop telling you to setup Apple Pay and Siri and offering Apple Care. It was like the experience of buying a PC in the 2000's.
Why would they care if they can just lock the gates and put some barbed wire on top of the walls? What are you going to do, move to Android?
Why not? If ads are coming anyway why pay the apple tax.
I already have a ThinkPad X series running Linux as a secondary machine, so I can see what that side of the fence is like and it’s going to take either a colossal screwup on Apple’s part or a massive improvement on the x86 laptop industry’s part of switching to be possibility.
How hot does the water have to be before the frogs admit it's boiling? I feel like everyone forgot the macOS OCSP outage where your desktop apps wouldn't launch because of broken DRM. Or Ron Wyden's Push Notification whistleblowing. Or that gold statue Tim Cook gave out a few months ago - were those not real mistakes, yet?
I'm not opposed to a good Linux ARM laptop. I just can't tolerate Asahi-level driver support, nor can I live with macOS while running my workflow in UTM. The main thing stopping me from dailying Apple Silicon is Apple's complete neglect of macOS as a computing platform. macOS isn't just "bad like Windows" anymore, it's not even certain if Apple will support it in 10 years.
It's on its way, but it's not there yet. The extent to which other laptop manufacturers have been dropping the ball on building laptops that are excellent at being laptops cannot be understated, and that's without holding them to the standard that Apple has achieved where their laptops accomplish that while also blurring the lines between laptop and desktop in terms of power. Add in issues relating to build quality, Linux compatibility, etc and you're left with a tiny handful of machines that still aren't true peers to their counterpart MacBooks. Frankly, it's absurd.
Even formerly good manufacturers have been goofing around, like Lenovo's attempt to frog-boil its ThinkPad buyers until they're convinced that features like trackpoints and quality keyboards can be excluded or Dell faceplanting into the exact same follies that Apple did with the Touch Bar MacBooks.
So far I get enough unplugged gas for a worrylesss morning/evening session, with lid movement causing instant sleep/wake and night battery drain of ~6%. Fans stay silent 90% of time, there is sometimes a weird sound on usage like a hdd read but it’s very subtle.
As a plus beyond the software, I get a touchscreen 4k display, larger storage, and disks/battery that can be replaced if it shits the bed. Considering that the device cost me less than one third of the price it’s not a bad deal at all.
Important to say, I tried 5 distros and only Ubuntu managed this. Fedora put fans on full blast, couldn’t wake from lid down and refused to talk to my external monitor, arch had weird scaling issues and popos desktop was working weirdly.
That is one of the offputting aspects of the experience, in my opinion. Some machines work better out of the box with Ubuntu (or derivatives), some work better with Fedora, some with Arch, etc. Of course it's possible to isolate what the distro that works best for a machine is doing that makes it that way so it can be applied to your preferred distro, but frankly who has the time for that?
For the moment I'm trying to avoid an all-or-nothing approach, if I can get to a workflow I enjoy in such a cheap device it's already a great success. It means that I don't have to say yes to apple no matter the deal, and I'm having a daily 'outgarden' experience so that when the time comes that apple's no longer the best option, I'll notice it naturally.
I'd have loved to see the asahi team achieving full support of at least one device, but it doesn't seem to be on the table for the near future.
Related to your second paragraph, I have a 2017 MBP that just end-of-lifed so we're gonna try Linux on that.
And the M line is fast. A pretty good computer for the money. That said, I hear getting Linux running on those platforms is troublesome and may be a path that Apple is actively fighting against. And if I can't install Linux, that makes the computer premature landfill fodder which pisses me off.
I love the Framework concept, but you'll pay for the privilege. Not sure what's next for me.
> ... I was in the room when Steve was presented with an eerily similar “opportunity.” ... 1999-ish ... Lee Clow and I were invited to a hastily scheduled meeting with Steve and his top lieutenants. The topic was building advertising into the Mac system software. ...
Not that I like ads, but - Late 90's Apple, fresh out of a near-death experience, is an extremely different context from today's Apple, with it's 12-digit annual profits and #4 spot on the Fortune 500 list.
I honestly don't know this is just a question.
> ... wouldn't the 12-digit profits and a high Fortune 500 listing potentially be enough to make Steve say "We have enough honestly" ...
It'd be nice to imagine. But given Steve's documented horrible behaviors at a number of points in his life...I sadly doubt it.
The only question here is if using that image is tasteful or not.
Also, suggesting that Jobs did not have these red lines is not making the situation any better.
It doesn’t matter if they actually cheated at sports or if the image is real. The threat of it being untrustworthy is actively eroding trust.
It's impossible to determine with 100% confidence whether or not an image/video was AI generated. If the AI-generated image of Steve Jobs had been copied a bunch on the web, a reverse image search would have turned up lots of sources. Watermarks are imperfect and can be removed. There will always be ambiguity.
So either you're underzealous and if there's ambiguity, you err on the side of treating potentially AI-generated images as real. So now you only catch some deepfakes. This is extra bad because by cracking down on AI-generated content, you condition people to believe any image they see. "If it was AI generated, they would have taken it down by now. It must be real".
The alternative is being overzealous and erring on the side of treating potentially genuine images as AI-generated. Now if a journalist takes a photo of a politician doing something scandalous, the politician can just claim it was AI-generated and have it taken down.
It's a no-win situation. I don't believe that the answer is regulation. It'd be great if we could put the genie back in the bottle, but lots of gen-AI tools are local and open-source, so they will always exist and there's nothing to do be done about it. The best thing is to just treat images and videos with a healthy amount of skepticism.
If someone I knew generated AI images of me I wouldn't think it was okay
> It’s WWDC week. Every time this rolls around, I see people saying the same sort of thing. “Steve Jobs wouldn’t have done this”.
> Firstly, Jobs wasn’t perfect. He got a lot of things right and a lot of things wrong. His opinion wasn’t the end of the argument when he was alive, and it’s certainly not now that he’s been dead 14 years.
> But more importantly: Stop putting your opinion in a dead man’s mouth to give it more credibility. It’s ghoulish. Let your opinion stand on its own two feet.
— https://news.ycombinator.com/item?id=44246274
That said, the iOS 26 release is abysmal. The only redeeming thing for me has been the enhancements to Stage Manager, everything else with the UI/UX is such a mess that every day it seems like I'm discovering something new in the realm of awful design. And this isn't limited to minor nitpicks, there are major CTAs that are essentially "black on black" and practically not visible below 50% screen brightness and not acceptably visible at max brightness. Just last night I noticed the browser tabs will render full color content behind the text. It's so bad I've been considering cataloging screenshots and writing about it, because some of it's laughably bad.
In a crowded market, making a completely innovative visual identity is often the only option. One hopes that the result is that the words "forward-looking" and "trend-setting" and "loyalty-inspiring" and "inimitable" begin to apply. And if they pull it off, more power to them!
But there's a matter of taste as well as novelty. And while there were many incredible things about Metro, history bears witness to how much Zune and Windows Phone and Windows 8 have become beloved household names in the decade-and-a-half since.
I do think that Jobs would have signed off on the motivation behind Liquid Glass. I do not think he would have signed off on Liquid Glass itself.
Agree. Jobs took big swings like Liquid Glass but, perhaps the most important part that’s missing in present Apple, he was obsessive about ensuring the swings were executed to a high standard. He was hands on in this pursuit.
It’s actually weird to me that a company so large, so well compensated, so profitable, so prolific, etc can’t seem to care enough about the details without a Jobs-esque foot on their neck type leader to be afraid of.
MobileMe’s devs were brought into an auditorium for a dressing down that included the lines “you should all hate each other for letting each other down” and in response to “what is MobileMe supposed to do” got a “Why the fuck doesn’t it do that”
The smug dopes that are left over in the design department are probably clapping each other in the back over shipping liquid glass. Tim doesn’t give a shit about how ugly, troublesome, and problematic it is. Stock price go up, whatever!
There's merit in having a principled hardass, but most people end up glossing over the "principled" part to dissect the merits of hardass management.
No, the real problem was functionality. Not of Metro itself - it was actually very good in that department, arguably still the best mobile UI as far as pure function goes. But the devices ended up being very limited overall because there were so few apps, and what was there was shoddy. Which was in part because Microsoft screwed up with the dev story, and partly because Google didn't play ball (so not only no official YouTube app, but they proactively killed third party ones that could do what the app does on oter platforms).
That wouldn't be so bad if the borders around the Home Screen icons didn't look so ugly with black background.
Apple devs are constantly attacking people on Twitter for complaining about Safari bugs but the front-end workflow is a waterfall because of Safari. You get your code working in every other browser and then rewrite it to work around all of the Safari issues.
The iPhone 5 was revealed a year after Jobs stepped down as CEO and his death shortly after. The design was almost surely locked in while he was still CEO.
The original iPhone had a 2-toned back too.
It popped up a second time as I SLOWED DOWN at a red light. I didn't even come to a complete stop but apparently that was "stopped" enough for it to pop up.
Not to mention while you're using Google Maps the whole time it's popping up asking "Is that cop still there? Is there still construction?" and they're looking for you to click on a button on the car's screen that indicates yes/no. However, when I'm parked at a rest area trying to look for the nearest cracker barrel it'll start navigating me automatically to one that's 45min in the wrong direction instead of just letting me pick which one I want to go to.
And now, ads will show in Apple Maps? Ah yeah, when I'm driving is definitely the best time to distract me for your own greed!
It's asinine. Obviously the "Safety features" are just performative. Probably so they can force us to have a mic enabled or something. It's bs.
Users buy the OS with the computer, and Apple doesn't incur any extra cost from users using it (maybe cloud-based AI will change this though?), and it doesn't require additional payments. Meanwhile, services like iCloud+ do require payment.
Maps is a service, like iCloud, but users have been trained to expect it for free, with basically every other maps provider using ads to fund it. I suspect that most users think that ads are a better user experience than not using it at all because they won't pay $9.99/month for maps.
Maps is also a search engine, and ads are the primary way to fund search engines. I guarantee that if Apple every launches iSearch they will eventually fund it with ads.
> iSearch they will eventually fund it with ads.
See, I disagree with your entire premise here. Apple, unlike Google, has a very very profitable hardware business which provides so much to the bottom line that they don't have to operate Apple Maps or Apple Search or Calculator as a self-sustaining business with its own P&L. It's stupid to operate as though they must.
The correct thinking (in my not so humble opinion) for a long-term-minded company is to recognize:
1. That massive firehose of money allows them to make Maps markedly better than what Google can afford to do. Since Apple gave up on UI/UX design excellence, this ability to not rely on ads is arguably their only remaining differentiated advantage.
2. Part of what allows Apple to command such monster-sized margins is that (usually... so far... outside of the App Stores at least) their product is not packed full of sleazy ads that significantly detract from the experience. You don't just get to fully enshittify the product and still command the same high prices as you did when you were offering a premium product. A Porsche covered in wraps advertising porn sites and penis pills, which plays loud AI-generated ads on every screen all day long would not sell at the price a normal one does.
"Challenge accepted" - Tim Apple.
Yes. The point of willingly putting yourself in the walled garden was that the experience was definitively better than the other options.
When the walled garden ceases to be better and starts adopting all the same dark patterns and user hostile experience as everyone else, what point is there in staying inside?
It makes a difference. I have uBlock Origin lite on my iPhone and it misses ads on Facebook that uBlock Origin on my PC blocks. Facebook has the most advanced anti-ad-blocker tech, so they're a good benchmark for how effective an ad blocker is.
> and I think for many Apple customers
Unfortunately, I think people who care about this enough to leave are a rounding error. It’s why the entire consumer product market looks the way it does.
(Software quality has also fallen off a cliff, though that's more a loss of instutional competence, I think, than active anti-user behavior motivated by avarice.)
Until now I blamed Google, but now it seems much more likely that it was Apple’s fault.
If it is AI wtf is it even doing there though? It adds nothing. A quick search returns a bunch of images where Jobs looks annoyed or trying to stop something.
I feel like most of this is Microsoft's fault. As MS lowers the bar for what's acceptable on Windows, Apple just has to be somewhat-obviously better.
Additionally, Google's ad-driven economy set a low bar with Android, but that platform has always been that way. Together, those platforms make it really easy for Apple to posture as being considerate.
Jobs, if lived, will bow to ads or get fired.
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